Privacy Policy
Last Updated: 01/01/2021
At 2xGrowthLab, operated by Digitize Learning, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, create an account, enroll in courses, register for webinars, or make payments through our platform.
Information We Collect
When you use our website, we may collect:
- Full Name
- Email Address
- Mobile Number
- Billing Information
- Course Enrollment Information
- Account Login Information
- Device and Browser Information
- Website Usage Data
This information is collected to provide our educational services and improve user experience.
Account Creation & Sign Up
To access certain courses, webinars, mentorship programs, and digital resources, users may be required to create an account.
During registration, we collect information necessary to:
- Create and manage your account
- Provide course access
- Track learning progress
- Process purchases
- Provide customer support
- Send important notifications related to your account
Users are responsible for maintaining the confidentiality of their login credentials and account information.
Payment Processing
Payments on 2xGrowthLab are securely processed through Razorpay and other supported payment methods, including:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
We do not store complete card details, UPI PINs, banking credentials, or payment authentication information on our servers.
All transactions are processed securely through authorized payment gateways.
Refund Policy
Digital Courses
Refund requests may be submitted within 3 calendar days of enrollment.
Approved refunds will be processed after a 20% deduction towards administrative, platform, and processing charges.
Refund requests made after the 3-day period will not be eligible for refunds.
Webinar Registrations
All webinar registration fees are non-refundable.
However, webinar registration fees may be credited toward eligible programs or services offered by 2xGrowthLab at management discretion.
Mentorship & Live Guidance
Personalized mentorship sessions, consulting services, live guidance calls, and scheduled support sessions are non-refundable once booked or delivered.
How We Use Your Information
We may use your information to:
- Provide access to purchased products and services
- Manage user accounts
- Process payments and refunds
- Deliver educational content
- Send important updates and notifications
- Provide customer support
- Improve website performance and user experience
Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, misuse, or alteration.
While we strive to maintain security, no online platform can guarantee absolute protection.
Third-Party Services
Our platform may use trusted third-party services including:
- Razorpay
- Google Analytics
- Learning Management Systems
- Email Service Providers
- Customer Support Platforms
These services may process limited information necessary to provide their functionality.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website performance
- Enhance user experience
Users may disable cookies through their browser settings.
Changes To This Policy
2xGrowthLab reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.
Contact Information
For privacy-related concerns, support requests, payment issues, or refund inquiries, please contact:
2xGrowthLab (Digitize Learning)
Email: support@2xgrowthlab.com
Phone: +91 96085 55701
Website: https://2xgrowthlab.com
By using our website, creating an account, registering for a webinar, enrolling in a course, or making a payment, you agree to this Privacy Policy.